This privacy policy tells you what to expect when Unimax Medical Systems INC. collects information about you (“personal data”) in connection with the activities described below, including when you order Unimax products and services, when you visit this website and Unimax locations, when you contact Unimax, or when you participate in Unimax events, surveys or clinical studies.

Unless otherwise stated below, the Unimax entity responsible for processing your personal data is UNIMAX MEDICAL SYSTEMS INC., located at 8F-2, No.127, Lane 235, Pao Chiao Road, Xindian District, New Taipei City 231, Taiwan. This entity is referred to throughout this Privacy Policy as “Unimax”, “we”, or “us”.

In this privacy policy, we’ll tell you what personal data we collect about you, how we use that information, with whom we share it, what rights you have regarding your information, and how to contact us to exercise these rights. 

This privacy policy does not apply when you have been notified that an alternative policy applies (for example on other Unimax websites) or where Unimax processes your personal data on behalf of your medical institution or healthcare professional in connection with your medical treatment. Your medical institution and/or healthcare professional is solely responsible for the processing of your personal data for the provision of your medical treatment and care.

This policy also does not apply to data processing activities specifically relating to current or former Unimax employees or applicants.

What personal data we collect and how we use it

When you fill out the contact form on our website, we collect the personal data you provide to us for the purpose of responding to your inquiry and conducting relevant business communication. The information we may collect includes: Company name, Name, Job title, Email address, Phone, Fax number, Website URL, Physical address, Specialty, Nature of business, Product(s) of interest, Comments or messages submitted by you, How you found our website.

We use this information solely to:

• Respond to your inquiries or requests
• Evaluate potential business opportunities
• Maintain records of communication for accountability and follow-up

The lawful basis for processing this data is your explicit consent (Article 6(1)(a) of the GDPR), which you provide by actively submitting the form after reviewing our Privacy Policy and agreeing to the terms.

We do not use this data for profiling, marketing automation, or any unrelated purposes. The information is stored securely and is only accessible to authorized personnel within Unimax for the intended business purposes. We have reviewed the data fields collected through our contact form and confirm that all personal data collected is limited to what is necessary and is only used for the specified, explicit and legitimate purposes described in this privacy policy, in accordance with the principles of data minimization and purpose limitation under Article 5 of the GDPR

Data Sharing

Access to your personal data is restricted to duly authorized Unimax personnel who need it to fulfill their job responsibilities. We do not sell or rent your personal data. However, we may share it with the following categories of third parties, strictly for the purposes outlined in this privacy policy:

• Service providers: We may share personal data with trusted third parties that support our business operations, including IT infrastructure providers, website hosting services, email system providers, and data backup services. These parties are contractually bound to process your data securely and only under our instructions.
• External consultants and legal advisors: When needed, we may share data with professionals such as legal, regulatory, or cybersecurity consultants, under strict confidentiality obligations.
• Corporate transactions: If Unimax is involved in a merger, acquisition, reorganization, or sale of assets, your data may be shared with relevant parties involved in that process, in accordance with applicable laws.
• Legal and regulatory authorities: We may disclose your personal data when required to do so by law, in response to valid legal process or government requests, or when necessary to establish or defend legal claims.
• Others with your consent: Where applicable, we may share your personal data with third parties at your request or with your explicit consent.

International transfers

We are headquartered in Taiwan and operate servers that may be located in Taiwan, the United States, or other countries. As a result, the personal data you provide through our website (such as via the contact form) may be transferred to and stored in jurisdictions outside of the EU/EEA, including countries that may not offer the same level of data protection as the country in which the data was originally collected.

To safeguard such international transfers, we implement appropriate protection measures in accordance with Article 46 of the General Data Protection Regulation (GDPR). These include:

• the use of Standard Contractual Clauses (SCCs) approved by the European Commission, and
• additional technical and organizational measures, such as access control, encryption, and staff training.

Where legally permitted, you may request more information or a copy of the applicable safeguards by contacting us as described in the “How to Contact Us” section.

Data retention

We will retain your personal data for up to 1 year from the date of receipt. This duration is determined based on the nature of our medical devices, which may require long-term traceability for regulatory, safety, and product liability purposes. We periodically review the necessity of retaining the data and will securely delete or anonymize it if it is no longer needed, in accordance with the storage limitation principle of Article 5 of the GDPR

After the retention period expires, or sooner if the data is no longer needed, we will securely delete or anonymize your personal data in accordance with applicable data protection laws.

If you would like more information about our data retention policy, please contact us as indicated in the “How to Contact Us” section of this Privacy Policy.

Cookie Information

Cookies are small text files that may be stored on your computer or device when you visit a website. They are commonly used to help websites function properly, remember user preferences, or track user activity.
On our website, we use only strictly necessary cookies, which are essential for the technical operation of the site—for example, enabling you to navigate pages and use key features. These cookies do not collect any data that can identify you, either directly or indirectly. Without them, the website cannot function properly.
We do not use cookies for advertising, targeting, or user profiling purposes—including social media cookies that serve personalized content. Our focus is solely on ensuring the website runs smoothly and securely for all visitors.

Your privacy rights

Depending on your location and applicable data protection laws, you may have certain rights regarding the personal data we process about you. These rights may include:

• Access: You may request access to the personal data we hold about you. Please describe the data you wish to access as precisely as possible. Please note that your right of access applies only to data that we still retain. If your data has already been securely deleted or anonymized in accordance with our data retention policy, we may no longer be able to fulfill your request
• Correction: You may ask us to correct personal data that is inaccurate or incomplete.
• Withdrawal of consent: If we process your data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
• Erasure: You may ask us to delete your personal data where it is no longer necessary for the purposes we collected it for, and where we are not legally obligated to retain it.
• Restriction: You may ask us to limit how we use your personal data in certain circumstances (e.g., while a correction is being processed).
• Data portability: Where technically feasible and where processing is based on your consent, you may request to receive your data in a structured, commonly used, machine-readable format and transmit it to another controller.

To exercise these rights, please contact us as specified in the “How to Contact Us” section. We may request verification of your identity before processing your request.

If you believe your data protection rights have been violated, you may also have the right to lodge a complaint with the data protection authority in your habitual residence.

We will respond to your request without undue delay and in any event within one month of receipt. Where necessary, this period may be extended by two additional months due to complexity or volume, and we will inform you of the extension and reasons for the delay.

How to contact us

If you would like to exercise your privacy rights or if you have any questions about this privacy policy, please contact us at unimax@unimaxmeds.com

Updates to this privacy policy

This privacy policy may be updated periodically to reflect changes in our personal data practices. We will indicate at the top of the privacy policy when it was most recently updated.